Returns & Exchanges

At Maple Prime, we want you to be completely satisfied with your beauty experience, which is why we offer a 30-day return policy for unused and unopened products. If your purchase doesn't meet your expectations, we are committed to making it right with a seamless refund or exchange process.

Return Process

• 1.
  Initiate Your Request

  Log into your Maple Prime account and navigate to your order history to select the items you wish to return and receive a return authorization number.

• 2.
  Prepare the Package

  Carefully pack the items in their original packaging, ensuring all protective seals are intact, and include your printed return authorization form inside the box.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned beauty products, your refund will be processed back to your original payment method within 5-7 business days.